This document defines the conditions under which the DKP — DR KEY PRO platform organizes and regulates at-home service provisions. Please read them carefully before requesting any intervention.
📋 Note regarding your data: The personal information you provided (name, contact details, vehicle registration number) is transmitted to the Service Provider selected by the Platform. It is never retained personally by DKP for other commercial purposes.
1.1 Technical intermediary status. DKP — DR KEY PRO (hereinafter "the Platform") operates exclusively as an intermediary connecting private or professional clients with independent technicians specialized in vehicle key reproduction and programming (hereinafter "Technicians"). The Platform is in no way a direct service provider for technical services performed on the Client's vehicle.
1.2 Independence of Technicians. Technicians listed on the Platform exercise their activity independently, under their own professional and civil responsibility. They are not employees, representatives or legal agents of DKP. Consequently, the Platform cannot be held responsible for any acts, omissions, behaviors or failures of any kind committed by a Technician in the context of or outside the service.
1.3 Selection process. DKP commits to deploying all reasonable means to evaluate and select qualified Technicians prior to their listing on the Platform, including verification of professional certifications, declared background and technical equipment. This process, although rigorous, cannot constitute an absolute guarantee of the behavior of each Technician during any intervention.
2.1 Mandatory documents. Prior to any intervention and without exception, the Client must present the following valid documents to the Technician:
National identity card, passport or residence permit in the name of the vehicle owner. In case of an authorized representative, a written document attesting to the owner's authorization is required.
Original in the Client's name, or accompanied by a valid transfer document. In case of leasing or long-term rental, any document attesting to the authorized user status will be accepted.
2.2 Right of refusal. In the absence of any of these documents or in case of doubt as to their authenticity, the Technician is entitled to refuse the intervention without notice. The travel fees referred to in article 6 then apply automatically.
2.3 Declaration under oath. By submitting a request, the Client certifies that they are the owner of the vehicle or are duly authorized to request this intervention. Any false declaration engages exclusively the criminal and civil liability of the Client.
The reproduction of a vehicle key based on forged documents constitutes a criminal offense. DKP reserves the right to report any suspicious behavior to the competent authorities in accordance with its legal obligations.
3.1 Estimated timelines. Intervention timelines communicated at the time of the request are provided for informational purposes only. They may vary depending on traffic conditions, availability of Technicians, technical issues or any unforeseen event. The Platform cannot be held responsible for any delay in intervention.
3.2 Force majeure. DKP is exempt from any liability in the event of inability to ensure the connection within the planned timeframes due to a force majeure event within the meaning of article 1218 of the Civil Code: natural disaster, network outage, strike, pandemic, requisition or administrative prohibition.
3.3 Cancellation by the Technician. In the event of cancellation or unavailability of the initially designated Technician, DKP undertakes to propose a replacement solution as soon as possible. This situation cannot constitute grounds for claiming damages against the Platform.
4.1 Intervention All Keys Lost — Vehicle not started. In the context of a total key loss intervention, it is expressly agreed that:
If the vehicle is not accessible or if its electrical, mechanical or structural condition does not allow the Technician to perform the service under normal conditions — dead battery, faulty control unit, damaged lock, power failure, damaged vehicle or any other unforeseen constraint — the Client assumes full responsibility for this situation and bears all financial consequences alone.
In case of technical impossibility to execute the service not attributable to the Technician, travel and immobilization fees shall be charged to the Client according to the applicable rate communicated before the intervention. These fees are non-refundable.
4.2 Photographic documentation. Before any manipulation, the Technician shall conduct a photographic assessment of the apparent condition of the vehicle. This procedure is standard and aims to protect both the Client and the Technician.
4.3 Liability exclusion for subsequent damages. DKP and its Technicians cannot be held responsible for any malfunction or damage occurring to the vehicle after the intervention, provided that such damage has no direct and exclusive causal link with proven fault of the Technician.
4.4 Modified vehicles or non-standard systems. In case of a vehicle presenting unauthorized modifications, additional security systems or particularities not disclosed during the request, DKP disclaims all responsibility regarding the impossibility of execution or partial success of the service.
5.1 Warranty scope. The optional warranty extension offered by DKP covers exclusively the key produced as part of the service. This coverage is limited to strictly electronic failures affecting the transponder chip, remote control circuit or ignition component, occurring under normal conditions of use.
5.2 Coverage. In case of proven and covered electronic malfunction, DKP undertakes to replace the defective key free of charge, upon presentation of the faulty key and the original proof of initial service.
The warranty does not cover in any case: loss or misplacement of the key; breakage, physical deterioration or damage resulting from a fall, water exposure, excessive pressure or mishandling; normal wear and tear; damage resulting from repair attempts by a third party not approved by DKP; any loss caused by Client negligence.
The warranty is strictly personal and attached to the produced key. It is neither transferable nor applicable to another vehicle or another key. Any attempt at fraudulent activation results in its immediate cancellation.
6.1 Cancellation before assignment to a Technician. The Client may cancel their intervention request free of charge, provided that this request is made in writing via official support, mentioning the reference of their request, and this before the acceptance of the latter by a Technician.
6.2 Cancellation after assignment to a Technician. Once a Technician has accepted and taken charge of the request, any cancellation, for whatever reason, results in the charging of a file fee of €50.00 including tax.
| Situation | Condition | Fees |
|---|---|---|
| Free cancellation | Before acceptance by a Technician | 0 € |
| Late cancellation | After acceptance by a Technician | €50.00 including tax |
| 1st or 2nd missed appointment | Client absent or unreachable | Warning |
| 3rd missed appointment | 3 consecutive missed slots | €70.00 including tax |
| Impossibility to intervene | Missing documents, vehicle inaccessible | Travel rate |
File fees are charged to the payment method recorded at the time of the request. In case of inability to charge, DKP reserves the right to initiate any appropriate collection procedure.
7.1 Client's exclusive responsibility. All procedures aimed at obtaining reimbursement of the service from an insurer, credit organization or any other third party are the sole responsibility of the Client. DKP provides proof of payment and necessary intervention documents upon written request.
7.2 Indicative Information. Information relating to service coverage published on the DKP website is provided strictly for informational and general purposes. It does not constitute any contractual commitment by DKP regarding effective coverage by the Customer's insurer.
7.3 Recommended Prior Verification. DKP strongly recommends each Customer to review their insurance contract and contact their insurer directly before any intervention.
8.1 Quote Confirmation. Before any technical intervention begins, the Technician presents to the Customer the estimated amount of the service. The intervention only begins after express Customer agreement on the stated rate. No price complaints will be accepted after the intervention has started.
8.2 Price Revision During Intervention. If unforeseen technical constraints discovered during the intervention justify a rate revision, the Technician informs the Customer before proceeding. Dispatch fees and work already undertaken remain billable in all cases.
8.3 No Refunds After Completion. Once the service is performed and the work is completed, no full or partial refund can be granted. Only documented proven fault by the Technician can justify opening a complaint procedure.
9.1 Truthful and Complete Declarations. The Customer undertakes to provide accurate, complete and up-to-date information when requesting intervention. Any incorrect declaration or intentional omission engages the Customer's sole responsibility.
Any refund request filed with a financial institution for a duly performed service constitutes fraud. DKP reserves the right to produce all evidence of intervention to contest any dispute and to initiate recovery proceedings plus management fees.
Presentation of falsified identity documents or vehicle registration constitutes a criminal offense. DKP will systematically report to the competent authorities and will become a civil party to proceedings.
Any aggressive, threatening or abusive behavior toward a Technician justifies immediate interruption of the service and permanent termination of the Customer's access to the Platform, without prejudice to legal proceedings.
9.2 Right of Refusal and Termination. DKP reserves the right to refuse any intervention request or permanently suspend a Customer's access to the Platform in case of fraudulent conduct, without notice or compensation.
10.1 Data Controller. Personal data collected in connection with the intervention request is processed by DR KEY PRO LTD, data controller, for the purposes of operational management of interventions, billing and fraud prevention.
10.2 Data Collected. DKP collects only strictly necessary data: Customer contact information, vehicle registration, intervention geolocation, supporting documents retained in encrypted form, intervention photos and request history.
10.3 Retention. Data is retained for a maximum period of 3 years from the last interaction. Intervention photos and videos are retained for 12 months.
10.4 Customer Rights. In accordance with GDPR (EU 2016/679), the Customer has rights of access, rectification, erasure, portability and objection, exercisable at: [email protected]. Any complaint may also be addressed to the CNIL (France) or the APD (Belgium).
11.1 Applicable Law. These Terms are governed and interpreted in accordance with French law, without prejudice to mandatory provisions applicable in the country of residence of the Consumer Customer.
11.2 Prior Mediation. In case of dispute, the Customer is invited to first contact DKP customer service at [email protected]. If no amicable resolution is reached within 30 days, the Consumer Customer may resort to an approved consumer mediator in accordance with articles L.612-1 et seq. of the French Consumer Code.
11.3 Competent Jurisdiction. Failing amicable resolution, any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts within the jurisdiction of the registered office of DR KEY PRO SAS, except where otherwise required by regulations applicable to consumer customers.